Refund Policy
At Cookie Pies, we are committed to providing the best customer experience possible. However, we understand that sometimes things don't work out. If you are not completely satisfied with your purchase, we are here to help.
1. Refund Eligibility
- Refund requests must be made within 5 days from the date of purchase.
- To be eligible for a refund- The product received was the incorrect item or the product was damaged by Cookie Pies.
2. Non-refundable Items
- Certain products or services are non-refundable, including but not limited to:
- Digital Gift Cards
3. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer support team at thecookiepies@gmail.com or 816-529-4524.
- Provide your order number, details of the product or service purchased, and the reason for your refund request.
- Our support team will review your request and respond within 1 business days.
4. Refund Process
- If your refund is approved, we will process the refund to your original payment method.
- Refunds may take 3-5 business days to appear in your account, depending on your payment provider.
6. Changes to Our Refund Policy
7. Returns - Since the item is a fresh baked food product, there are no returns for these items. The product will be exchanged if damaged.
We reserve the right to update or change our refund policy at any time. If we make changes, we will notify you by updating the date at the top of this policy. We encourage you to review this policy periodically.
Thank you for shopping with thecookiepies.com! If you have any questions about our refund policy, please feel free to contact us at thecookiepies@gmail.com